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are your hours of operation?
Customer service is open Monday -
Friday 8a - 5p EST except for standard business holidays.
Do you need your order shipped out today?
diligently to ship in-stock orders by the next business day. If you must have
your order shipped same day, please contact Customer Service and they will do
what they can if it's possible. Call 800.899.8108 at the hours below.
Do you ship
Yes, we do! Please note
that import duties, taxes and other charges are not included in HardwareElf’s
shipping charges and are the responsibility of the buyer. Please check with
your country’s customs office to determine these additional costs.
What do these measurements mean?
Good question! It can be confusing.
On rings & slide adjusters, we refer to
their sizes by inside diameter.
Buckles are sized by the width of strapping
that would go through them.
We categorize our snap hooks by the inside
width of the top loops (where strapping would go).
Rivets are usually shown by head diameter and
Grommets & eyelets are measured by inside
& outside diameters, as well as flange depths (depending on the thickness
of the material on which you’re installing them).
Four-part snaps have different eyelet/post
lengths and cap diameters.
Individual replacement wheels are categorized
by the diameter across the center of the wheel, and by thickness.
Zippers are categorized by material type and
industry-standard sizes of the teeth.
Unsure? Just give us a call! Our customer
service has many years of experience – and we are happy to help!
I return an item?
A Return Authorization (RA) must be requested from Customer Service before
returning any merchandise. Returns sent to HardwareElf without a valid RA
number will not be accepted and no credit will be given, regardless of the reason
are accepted only upon the following conditions:
- A request for a RA # must be made
within 60 days of the invoice date. This RA is valid for 30 days from date
of issuance. A copy of the RA will be emailed or faxed to the customer when
possible. A copy of the RA should be enclosed with the returned
merchandise to ensure quick and accurate processing.
- If unable to receive or include a
copy of the RA, a packing list must be sent along with the returned
merchandise. The packing list must contain the following information: RA
#, Reason for return, Original Invoice #, Date originally purchased
- It is the customer’s
responsibility to pay for any return shipping charges.
- No returns will be authorized or
accepted for non-stock items, special orders or cut material. Please be
sure to get samples before ordering.
- Damaged items must be inspected
and evaluated by HardwareElf before approval for credit is granted.
- If a package is refused or is not
deliverable, the customer will be responsible for shipping charges.
- A 15% restocking fee will be charged to all returns.
* * * * *
All items sold on this web site are sold in accordance with and subject to
HardwareElf's standard Terms and Conditions. Please note the Terms of Sale are
subject to change, please click here for the most current version.
It is the responsibility of each customer to determine the suitability of any
products purchased from to HardwareElf or
our web site for use in their applications. HardwareElf
makes no expressed or implied warranties regarding our products. There are no
implied warranties of any kind including merchantability or fitness for a
particular purpose. HardwareElf will, in
no event, be liable for any incidental or consequential damages whatsoever, or
for any sum in excess of the price received for the goods.
Information Warranty and Suitability
All information provided on this web site is copyrighted property of HardwareElf.
It is provided solely for the use of HardwareElf and the Customer whose
information is being accessed. This information is intended for historical
reference and for conducting business with HardwareElf. Any other use of
information or content, including but not limited to pictures and descriptions,
on this web site is strictly prohibited.
Any content or information accessed by or provided to you from HardwareElf or
our website is provided AS IS, with all faults. HardwareElf does not warrant
the accuracy, completeness or timeliness of any information or content
Our Branded luggage repair items are meant only for the brand for which they
listed. Every effort has been made to list specific models of the luggage for
which that item is intended. We cannot sell branded items for luggage other
than the intended brand.
Policy Modification and Agreement
HardwareElf reserves the right to modify this agreement at any time without
notice and effective upon posting of the modified agreement on our web site. By
accessing this site, you agree to this policy.
HardwareElf reserves the right to modify this Agreement at any time without
notice and effective upon posting of the modified agreement on HardwareElf.com.
By accessing this site, you agree to this policy.