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are your hours of operation?
Customer service is
open Monday - Friday 8a - 5p EST except for standard business holidays.
Do you ship internationally?
Yes, we do! Please note
that import duties, taxes and other charges are not included in HardwareElf’s
shipping charges and are the responsibility of the buyer. Please check with
your country’s customs office to determine these additional costs.
What do these measurements mean?
Good question! It can be
- · On rings & slide adjusters, we refer to
their sizes by inside diameter.
- · Buckles are sized by the width of strapping
that would go through them.
- · We categorize our snap hooks by the inside
width of the top loops (where strapping would go).
- · Rivets are usually shown by head diameter
and post length.
- · Grommets & eyelets are measured by
inside & outside diameters, as well as flange depths (depending on the
thickness of the material on which you’re installing them).
- · Four-part snaps have different eyelet/post
lengths and cap diameters.
- · Individual replacement wheels are
categorized by the diameter across the center of the wheel, and by
- · Zippers are categorized by material type
and industry-standard sizes of the teeth.
Unsure? Just give us a
call! Our customer service has many years of experience – and we are happy to
How do I return an
A Return Authorization
(RA) must be requested from Customer Service before returning any merchandise.
Returns sent to HardwareElf without a valid RA number will not be accepted and
no credit will be given, regardless of the reason for return.
Returns are accepted
only upon the following conditions:
1. A request for a RA # must be made within 60
days of the invoice date. This RA is valid for 30 days from date of issuance. A
copy of the RA will be emailed or faxed to the customer when possible. A copy of
the RA should be enclosed with the returned merchandise to ensure quick
and accurate processing.
2. If unable to receive or include a copy of the
RA, a packing list must be sent along with the returned merchandise. The
packing list must contain the following information: RA #, Reason for return,
Original Invoice #, Date originally purchased merchandise
3. It is the customer’s responsibility to pay for
any return shipping charges.
4. No returns will be authorized or accepted for
non-stock items, special orders or cut material. Please be sure to get samples
5. Damaged items must be inspected and evaluated
by HardwareElf before approval for credit is granted.
6. If a package is refused or is not deliverable,
the customer will be responsible for shipping charges.
7. A 15% restocking fee will be charged to all
All items sold on this
web site are sold in accordance with and subject to HardwareElf's standard
Terms and Conditions. Please note the Terms of Sale are subject to change, please click here for the most
It is the responsibility of each customer to determine the suitability of any
products purchased from to HardwareElf or our web site for use in
their applications. HardwareElf makes no expressed or implied
warranties regarding our products. There are no implied warranties of any kind
including merchantability or fitness for a particular
purpose. HardwareElf will, in no event, be liable for any incidental
or consequential damages whatsoever, or for any sum in excess of the price
received for the goods.
Warranty and Suitability
All information provided on this web site is copyrighted property of
HardwareElf. It is provided solely for the use of HardwareElf and the Customer
whose information is being accessed. This information is intended for
historical reference and for conducting business with HardwareElf. Any other
use of information or content, including but not limited to pictures and
descriptions, on this web site is strictly prohibited.
Any content or information accessed by or provided to you from HardwareElf or
our website is provided AS IS, with all faults. HardwareElf does not warrant
the accuracy, completeness or timeliness of any information or content
Our Branded luggage repair items are meant only for the brand for which they
listed. Every effort has been made to list specific models of the luggage for
which that item is intended. We cannot sell branded items for luggage other
than the intended brand.
Modification and Agreement
HardwareElf reserves the right to modify this agreement at any time without
notice and effective upon posting of the modified agreement on our web site. By
accessing this site, you agree to this policy.